Apple Macbook Battery Life Problem Conclusion (I hope)
As mentioned previously, I have had some serious problems with my Apple Macbook Pro battery. I have finally come to the conclusion, though it took me a while to get it replaced. There is a local store called MacDoc’s, which is located in Salt Lake City. I first took it into there yesterday, where there was a fairly “green” looking representative and another. The green one was the one helping me, though he got all of the answers to my questions from the other. What they basically told me was this: that I would have to leave my laptop there until they had the time to look at it, which was probably going to be around two days. Then, it was going to be an additional four days (or more) while they ordered the new battery after they looked at it. I was incensed, not only at the amount of time that it was going to take, but also at the fact that they refused to let me keep my laptop for the two days that it was going to just sit on their shelves anyway. I hate it when people use the phrase “I understand” without taking at least a minute to truly understand. I have to have my laptop for work, as it has my entire production environment loaded (Apache, PHP, Ruby on Rails, along with all my development apps), and I really cannot wait a week or two for them to get around to replacing a defective battery. When I asked them if there were any other options, they asked me: “Did you purchase it from this store?” I told them no - that I had ordered it online. With that information, they said, sorry, there was nothing else they could do except purchase a new battery. So I left - saying a curt “thank you” as I did so - and vowed that I would never purchase anything from them again.
Next came the call to Apple’s support line. (more…)